As the country grapples with the pandemic, Carousell is seeing a heavy toll on businesses because of the unprecedented economic disruption, most especially in the automotive industry. The pandemic is putting non-essential products and services on a standstill, and as a result, has caused significant drops in sales.
Recognizing the challenges brought about by the crisis, Carousell have created two relief options in order to extend their help to affected automobile businesses on their platform. Subscribers can choose to receive free coins on top of existing subscription plans, or opt to waive payments for months affected by the lockdown.
Carousell’s first relief option is called “Free Coins” which which subscribers can avail after the lockdown. Coin value received will be equivalent to two months worth of their current subscription plan, and will have a 12-month expiry. Subscribers can also get one month’s worth of coins for every additional month (beyond April) that the lockdown is implemented. In addition to this, payments due within affected months of the quarantine will be collected once lockdown has been lifted.
The second relief option that Carousell offers is “Waived Payment”. Payments that are made during the impacted month/s of the lockdown will be waived. Should the lockdown persist beyond April, payments will be waived for the months falling within the quarantine period. However, this relief option is not applicable for prepaid packages.
New subscribers and those who would like to renew their subscription can avail either of the following options. However, only one option can be availed per subscriber. All offers are valid until April 30, 2020 or until further notice.
Apart from that, Carousell is also extending the 999 Free Carousell Coins with 12 month validity to valued paying users who’ve been with the platform since July 2019. This is applicable to self-serve spending users who used paid coins bought in Carousell’s web and app platforms, or have migrated OLX Gold; excluding Free Coins.
For additional information and assistance, subscribers may contact their respective account managers. For other inquiries, however, subscribers may visit https://caro.sl/relief.
