Private operator of LRT-1, Light Rail Manila Corporation (LRMC) announced its partnership with the Light Rail Transit Authority (LRTA) to share the ikotMNL app technology for the benefit of LRT-2 passengers. LRTA is the public transport operator of LRT-2.
The ikotMNL mobile app, which was launched by LRMC in November 2019, is the first railway and tourism app in the Philippines. Available for download on iOS and Android device, it equips LRT-1 passengers with information so they can plan their commutes ahead.
The app’s core features include real-time train arrivals and departures, fare information, station crowd monitoring, tourism content, safety reminders, passenger advisories, news and announcements, a chat box for customer service assistance, and a feedback form to help improve train service and passenger experience.
Last July 2020, ikotMNL app launched two newest features: (a) contact tracing via Bluetooth LE technology and (b) the integration with Sakay.ph app for better trip planning and commute directions in the metro by taking LRT-1 along with other modes of transport including walking.
Under the technology partnership agreement, LRMC shall develop and modify the existing ikotMNL app to integrate LRT-2 train information; provide necessary equipment for the data gathering of the app; acknowledge receipt and endorse all customer feedback or reports received on LRT-2 related concerns to LRTA.
On the other hand, LRTA will allow LRMC to be a non-exclusive partner in providing LRT-2 information; assign a point person to oversee program on their side for operations and maintenance of hardware and system in coordination with LRMC; comply with the training guidelines and app user roles to ensure accuracy and reliability of data for LRT-2; and promote the use of app.
LRMC and LRTA made their partnership official in a simple signing ceremony of the Memorandum of Agreement on 10 December 2020 held at the LRTA Compound in Pasig City.
“The Filipino commuters have always been at the heart of our business. Our commitment to ensuring they have a safe and convenient journey does not only cover their actual LRT-1 ride, but even beyond. Our vision of integrated mobility is a future where the commuter will have seamless travel between his first, next, and last rides. We are very excited over this partnership because we are also able to be of service to LRT-2 passengers,” LRMC President and CEO Juan F. Alfonso said.
“The LRTA welcomes the integration of LRT-2 information on the ikotMNL mobile app. The features provided by the app will help make navigation easier for the general commuters. Also, with its real-time features, passengers are better informed. The contact tracing technology of the app is also very timely as the safety of our passengers remains our top priority. Overall, we are very thankful for the partnership,” LRTA Administrator Gen. Reynaldo I. Berroya said.
The integration of LRT-2 train information is set to go live on the ikotMNL app in the first quarter of 2021.