FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, has expanded FedEx® International Connect Plus (FICP), an international, day-definite, e-commerce shipping service that combines competitive speed with attractive prices to four more markets across the Asia Pacific, Middle East and Africa (AMEA) region, including Indonesia, New Zealand, the Philippines, and Vietnam.
The broader coverage of FICP is FedEx latest effort to support the robust development of e-commerce in the AMEA region. Led by three of the fastest-growing markets – the Philippines, Indonesia and Vietnam, e-commerce sales in Southeast Asia will reach $100 billion by 2023.[1] The e-commerce market in New Zealand is also forecast to grow 6% each year up to 2025.[2]
With this expansion, FICP is now available to e-tailers across 14 markets including Australia, Hong Kong SAR, India, Indonesia, Japan, mainland China, Malaysia, New Zealand, Singapore, South Korea, Taiwan, the Philippines, Thailand and Vietnam. E-commerce merchants in these markets can now offer their customers an international shipping solution with prices that offer value-for-money, while ensuring most shipments will be delivered between 1 to 3 business days* within AMEA**.
The service also offers other delivery capabilities, including tracking, sending out notifications to receivers and the flexibility to change delivery options via FedEx Delivery Manager®, which gives end customers more visibility, control, and convenience over their online orders.
Key benefits of FICP for e-tailers and their customers include:
Greater value – The FICP allows businesses to enjoy greater savings at competitive day-definite transits, and their customers get suitable choices by matching attractive prices with their specific delivery needs.
Flexibility and control – Besides home delivery, the FICP service enables e-tailers to give their end customers the flexibility to pick up their package from hundreds of pick-up locations nearby and the option to change delivery date and location.
Seamless Integration – Both online and offline shipping automation solutions are available for e-tailers to enjoy a paperless experience.
Peace of mind – FedEx extensive parcel tracking capabilities give e-tailers and customers visibility throughout the delivery journey.
“Since the launch of FICP last year, we’ve witnessed strong uptake among our e-commerce customers as it provides a sweet spot for e-tailers to offer speedy delivery at reasonable costs,[1]” said Salil Chari, senior vice president, Marketing and Customer Experience, Asia Pacific, Middle East and Africa (AMEA) region, FedEx Express. “Providing businesses with a broader portfolio of shipping solutions, that match their specific needs is a top priority for us at FedEx. Alongside our other digital solutions, the expansion of FICP allows us to better support customers and accelerate the future growth of cross-border e-commerce within this dynamic region.”
“The Philippines e-commerce industry continues to grow at a strong momentum. With the launch of FedEx® International Connect Plus, we empower Filipino e-tailers of all sizes to seize cross-border opportunities, enabling them to scale up, accelerate innovation, deliver customer satisfaction, and contribute to the country’s overall economic recovery,” said Maribeth Espinosa, Acting managing director, FedEx Express Philippines.
FedEx continues to expand its e-commerce offerings by adding a wide range of delivery solutions, including B2B marketplace integration solutions such as FedEx Compatible and Alliances programs, as well as innovations spanning from last-mile delivery to warehouse management through the power of automation and robotic technologies.
To learn more about FedEx® International Connect Plus, please visit https://www.fedex.com/en-hk/shipping/services/international-connect-plus.html
