In photo L-R: Edipollo Anastacio, Honda Cars Philippines, Inc. General Manager of Customer Service Division; Rie Miyake, Honda Cars Philippines, Inc President; Toru Chiba, Asian Honda General Manager of Customer Service; Yugo Konishi, Honda Cars Philippines, Inc Adviser for Customer Service Division
As part of their vision to provide the best service and empower their frontliners, Honda Cars Philippines, Inc (HCPI) unveiled a new Training Center and Parts Warehouse last August 30, 2024 in Sta. Rosa, Laguna. The event was graced by Toru Chiba, Asian Honda General Manager for Customer Service; Honda Logistics Philippines management, dealer partners of Honda Cars Philippines, and Dualtech School representatives, along with HCPI executives and associates.
The event started with key messages from Rie Miyake, President of HCPI; Toru Chiba, Asian Honda General Manager for Customer Service; and Edipollo Anastacio, General Manager of Customer Service of HCPI. It was followed by a ribbon-cutting ceremony to officially open the new Training Center and Parts Warehouse, along with a brief walkaround tour of the new facilities.
“We at Honda always want to put our best foot forward for our customers. This includes providing not only quality products but quality service as well. By having a new, centralized training center with advanced amenities, we can provide better support for our dealer frontliners. This is just one step that we take to improve our processes as we strive to serve you and our customers better. We hope you can all continue to support Honda Cars in the years and projects to come,” said Rie Miyake, President of HCPI.
This vision of providing not just good products but great service and after-sales support started back in 2023 when they started renovating the facility. This new Training Center and Parts Warehouse now matches the standard of HCPI with their dealerships. It includes a Honda workshop and even an official Honda Merchandise Center. Aside from training workshops, they will also be conducting interactive technician training, together with the latest technology for body and paint tools and equipment. This includes a body aligner and a paint booth to meet Honda Motor standards.
An Active Reception Process has been adopted for the training center. This allows the trainees and other dealer frontliners to have genuine and hands-on training that will help them develop and provide a more meaningful aftersales experience for customers. This follows the aim of HCPI to not only provide good products, but services as well.
A collaboration between HCPI and Honda Logistics Philippines has resulted in the new Parts Warehouse. It now has more efficient stocking capabilities featuring the latest design of storage tools and racks, including equipment like an order picker. Now, Honda Dealer Partners have easier access to Honda Genuine Parts and Accessories.
The new Training Center and Parts Warehouse is just one of the ways HCPI is improving themselves in different fronts apart from the product side. Learn more about their other programs in their website at www.hondaphil.com.
