Honda Cars Philippines, Inc. (HCPI) has announced that it will voluntarily recall 10,136 units of 2018-2019 Accord, BR-V, Mobilio, City, Civic, Jazz, HR-V and CR-V models due to faulty fuel pumps containing defective impellers.
The company said that the initiative aims to ensure customer safety and address fuel pump-related vehicle concerns such as inability to start-up or becoming inoperative.
It said that affected customers may avail of the fuel pump service kit replacement in any of the 34 Honda Cars dealerships nationwide beginning July 2020.
HCPI said that replacement parts and labor for this voluntary recall is free of charge and servicing process may take up to a maximum of one and a half hours.
Meanwhile, a recall notification letter will be mailed to owners of affected vehicles. HCPI said that customers may also verify if their vehicle is affected by encoding its 17-digit Chassis Number or Vehicle Identification Number in the Chassis/VIN search tool of the recall information webpage at www.hondaphil.com/recall.
“HCPI apologizes for any inconvenience caused to owners of these vehicles and assures that this voluntary safety recall is conducted to ensure their safety. HCPI would also like to urge affected Honda customers to have their vehicles checked right away,” the company said.
The company has advised affected customers to schedule an appointment with their preferred Honda Cars dealership for the fuel pump service kit replacement to ensure smooth service.
Customers can also contact Honda’s customer service hotline, 1-800-1000-HONDA (46632) or (02) 8857-7240 between 8am to 5pm, from Monday to Friday, or email [email protected] for further assistance.