Jetour Auto PH launches Customer Hotline Assistance and Chatbot Service

To further enhance its customer-first efforts, Jetour Auto Philippines, the exclusive distributor of Jetour vehicles in the country, has unveiled its new Customer Hotline Assistance service, 0917-5-JETOUR. 

To make every customer engagement fun, efficient and informative, Jetour Auto Philippines will also introduce its new brand mascot –  Kendee.

Kendee is Jetour’s official chatbot who will answer customer inquiries made through  the brand’s Facebook Messenger and Instagram social media accounts. Kendee will address key customer inquiries such as:

• Customer Support 

• Technical Support

• Aftersales Advisories

Kendee will also reach out to Jetour customers and share information about the brand and its products by sharing contents like:

• Vehicle Fun Facts

• Car Care Tips 

• Event Schedules

This creative initiative aims to provide a comprehensive support system for inquisitive customers, who often have many questions about the brand, its vehicles, and services.

As an all-new brand in the Philippines, Jetour acknowledges that potential customers have important questions and concerns. 

The launch of the Customer Hotline Assistance 0917-5-JETOUR is a strategic step to address these inquiries promptly, efficiently, and comprehensively. Addressing the public’s questions about the brand, its products and services is now just a text away with Jetour.

“As a new brand, we understand that curiosity is natural,” shares JAPI Managing Director, Lito Jose. “Our Customer Hotline Assistance 0917-5-JETOUR and our new brand mascot, Kendee, are here to ensure that every customer’s journey with us is informative as it is enjoyable. We are dedicated to making our customers’ experience with us exceptional as we focus on addressing their concerns in a timely and attentive manner.”

A multifaceted support system

The newly introduced Customer Hotline Assistance 0917-5-JETOUR offers a range of services to potential and existing Jetour customers. Customers can also reach out through this hotline to inquire about their PMS, service appointment, and even parts availability. 

Customer Hotline Assistance 0917-5-JETOUR is designed to cater to a wide array of queries and requests, including:

1. Inquiring about Jetour’s products: Prospective buyers can now gain detailed insights into Jetour’s impressive lineup of vehicles by simply reaching out to the hotline.

2. Booking test drives: Potential Jetour customers can schedule comprehensive test drives via the hotline, allowing them to experience the brand’s vehicles firsthand.

3. Scheduling service appointments: Maintaining a Jetour vehicle is made even easier with the option to schedule service appointments through the Customer Hotline Assistance 0917-5-JETOUR.

4. Locating the nearest dealer: For those eager to explore Jetour vehicles in person, the hotline can swiftly guide them to the nearest Jetour dealer.

Ease of access

The Customer Hotline Assistance 0917-5-JETOUR is accessible during the following operational hours:

Operating hours:

8:00 AM to 6:00 PM

Monday to Friday

Weekends and Holidays:

For inquiries made during weekends and holidays, customers can leave a message, and they can expect a prompt response on the next business day.

A commitment to customer excellence

Jetour Auto Philippines encourages both current and potential customers to take advantage of the innovative Customer Hotline Assistance 0917-5-JETOUR, assuring them that the Jetour experience is just a phone call away.

For more information about Jetour Auto Philippines and its Customer Hotline Assistance 0917-5-JETOUR, please visit Customers may also reach out to our Kendee chatbot via the Jetour Auto Philippines official Facebook, Messenger and Instagram accounts.

Jetour Auto Philippines Inc. is the sole and official distributor of Jetour vehicles and services in the country. JAPI sells the seven-seater X70 in Journey, Travel, and Sport variants, the seven-seater X70 Plus, the Dashing subcompact crossover, and the Ice Cream Battery Electric Vehicle. For more information, you may contact Jetour’s 16 authorized dealerships nationwide.

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