In line with its efforts to continuously innovate and improve the customer experience, Foton Motor Philippines, Inc. (FMPI) recently held the turnover ceremony for two EC Mobile Service vehicles with its dealer partners in La Union and Isabela held at the Foton Assembly Plant in Clark, Pampanga last September 1.
The fire that was ignited at the launch of Foton’s EC Mobile Service Program in 2018 burns as strong as ever as it strives to ensure a gratifying after-sales experience for the customers.
“With these after-sales support vehicles, we show everyone that we don’t stop at just making sales,” President Erroll Dueñas declared during the turnover. “We offer our exclusive EC Mobile Service and continue expanding its reach while making sure that there is a generous supply of parts whenever or wherever the customers need it.”
“For those who for some reason cannot bring their vehicles to the dealership for service, we have our EC Mobile Service units to respond anytime and anywhere. We will go to you. Indeed, quality and affordability are something, but they’re not everything. We, at FOTON, care for our customers beyond a closed deal,” Vice President for Customer Service Lito Landicho stressed.
These customized EC Mobile units are fully equipped Gratour MT Wing Vans designed for delivering efficient repair and Preventive Maintenance Services (PMS). They carry a full array of specialized tools, spare parts, and equipment. With this Easy and Convenient Mobile Service, FOTON owners will no longer have to worry about extended downtimes for their units; they can count on their nearest dealership after-sales service anytime and anywhere.
Isabela dealer principal, Dennis San Juan, shared his thoughts about the dealer partnership and said, “This dealer partnership…is really a big boost in our daily operations especially for the after-sales group. It gives us more confidence in visiting and servicing our fleet accounts, our government accounts, and even our retail accounts.”
This EC Mobile Service offers 24/7 accessibility to customers wherever they may at any time. This feature offers solutions to unforeseen road events where the nearest dealership can deliver mobile service for the customers.
The turnover ceremony was attended by executives of the brand, headed by Mr. Erroll E. Dueñas, FMPI President, along with representatives from FOTON La Union, Mr. Khenrick Tan and FOTON Isabela, Mr. Dennis San Juan.
“We will be taking our after-sales to the next level. So instead of benchmarking, we are now the benchmarker,” La Union dealer principal, Mr. Khenrick Tan, pointed out in an interview. “It’s gonna help us a lot since we’re very active in…visiting our fleet and making service caravans. Now it’s gonna make it easier for us and easier for our clients,” he added.
This venture shows the firm’s commitment to its goal of delivering EC Mobile Service to the rest of the country, in addition to the first select batch of dealerships that extends this assistance.
These EC Mobile Service Trucks bring a proficient technical team to meet the customers’ vehicle needs, with complete tools and equipment, as well as the essential parts with ideal compatibility and authenticity. Clients only need to contact their nearest FOTON dealer, and a 24/7 competent service will be guaranteed.
Customers may check out Foton’s website for more information or call their sales hotline at 0999-999-9998.
